Upon receipt of the goods, any damages or shortfall noticed must be reported immediately by telephone 0870 803 5521. Claims must be made within three working days of receiving the goods. (and time shall be of the essence).

Request a Returns Authorisation Form. Name: Email: Phone number: Order Number (If known): Items to be returned: Reason for return:

Damaged Goods & Shortfalls
" If goods arrive in a damaged condition you must note this on the carrier's delivery schedule. It is your responsibility to inform us within 3 days of delivery of any damages or shortages.
" Damaged goods claims will be processed by the Seller within 5 working days of notification, as will shortfalls in the order.

Returns
a. A Returns Authorisation Form will be sent via e-mail together with a Returns Authorisation Number, this will allow the Buyer to return the goods.
b. This form must be completed and returned with the items.
c. NO goods will be accepted at our warehouse without a Returns Authorisation Form and RA Number.

Ordering Mistake
a. In the event that the Buyer mistakenly orders the wrong product, The Seller will refund the cost of the goods (less the initial delivery charge) when they are received back by the Seller in a re-saleable condition.
b. The cost of return to the Seller shall be paid by the Buyer and will not be refunded.
c. APR MEDIA LTD is unable to refund for goods that have been removed from their original packaging (i.e. taken out of its plastic wrap) or any item that is not in its original condition (is damaged or used). It is the customer's responsibility to check that the correct goods have been received before unwrapping goods supplied by APR MEDIA LTD.
d. All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them, and must be returned within 30 days. Returned goods received after 30 days or that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.

The Returns Procedure
a. A Returns Authorisation Form must accompany all returns. Please ensure that ALL sections are completed: including full name, address and a daytime telephone number, also the Invoice Number, and a brief description of the situation that needs to be resolved.
b. All returns must be sent back to the Seller by registered post or by other means that require a signature of receipt of the goods at the Sellers warehouse or reception.
This does not affect the Buyers statutory rights.

Please Note:
As we do not guarantee delivery for any specific time or date, we cannot be liable for any loss or inconvenience experienced as a result of delayed delivery or non-delivery.